“Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you.” You may encounter this error with your Windows PC, this might be annoying for you. Most users call it “Blue screen error”, This error can occur when any problem causes to shutdown and restart your computer.
Here, We’ll try to troubleshoot the exact problem of the blue screen error. This problem may be after installing any update or While using the computer. On your desktop screen, you can get Stop Code error, such as the following.
- UNEXPECTED STORE EXCEPTION
You may also get hexadecimal error codes instead, such as 0x0000000A, 0x00000133, 0x0000003B, 0x000000EF, 0x000000D1, 0x0000007B, 0x1000007E, 0xC000021A, and more.
It may be possible, your error code is not included in this list, but don’t worry, this article helps you to figure out the problem so that you could solve it. Since many error codes have the same problem, Therefore you should go through all the below steps to solve your Blue Screen Error.
Solve Blue Screen Errors (Your PC Ran Into a Problem and needs to Restart)
Step 1: Uninstall third-party programs
If you’ve installed any third-party antivirus program, not always obvious but this may be a cause of the blue screen error. You may temporarily uninstall this program to identify the error if it occurs due to antivirus software.
To uninstall the program, first Boot Windows in safe mode, Safe mode starts Windows in the basic state with a limited set of files and drivers, It allows you to troubleshoot any error.
You can easily boot Windows in safe mode through recovery mode. Before you begin, you have to enter the Windows recovery mode, Here you may know: How to Boot Windows 10 in Recovery Mode
Once your PC is in safe mode, Go to the Start Menu, and then Open Settings>System>Apps & Features. Next, find the program that you want to uninstall, then click uninstall. Once you’ve uninstalled the program, restart your PC.
If you want to exit safe mode, To do this press Windows+R shortcut key to open RUN Box, then type msconfig and hit enter. Next, Go to the Boot tab, and under this option uncheck the Safe Boot box. Restart your PC now.
If the Blue screen error is not solved yet, and you’re still seeing “Your PC Ran Into a Problem and needs to Restart” message, try the second method.
Step 2: Disable, Rollback, or uninstall Drivers
If you have recently installed or updated any new drivers on your Windows, you can disable, rollback, or uninstall drivers. You can use Device Manager and find drivers you want to remove.
- First of all, Start Windows in safe mode. Once you’re in safe mode, search “Device Manager” in the taskbar search, and then open it.
- In the Device Manager, find the device that has drivers you need to disable or rollback, right-click the driver, and then open properties.
- Next, Go to the Driver Tab, and if you recently updated any driver, first disable the driver, then analyze the error. If the error persists, you can Rollback the driver to the previous version.
- If you’ve recently installed any third-party device driver, then open Device Manager and find Device that has drivers you want to remove, Expand the Drivers list and then uninstall all drivers.
- Once you’ve done this, you can exit safe mode and restart your PC.
Step 3: Unplug, Remove External Device
If any external device such as Gamepad, Dock, external storage, and other hardware devices are plugged into your PC, then remove them. Sometimes, the external devices may be the cause of the blue screen error.
You can also remove associated drivers, then restart your computer. If the problem is no longer available, It is obvious the problem is an external hardware device, you can contact the device manufacturer and discuss the problem.
Step 4: Uninstall Update
If you’ve recently installed any Windows update, right after that you started encountering the “Blue Screen Error” with stop code on your PC. If you’re sure that it is clear, the problem is after the update is installed, you might uninstall the update. We’ve already covered a details article on this topic, you may read here: How to uninstall Windows 10 update
Hopefully, This “Your PC Ran Into a Problem and needs to Restart” message is no longer available on your computer screen. This error happens due to a misconfiguration between driver and hardware, but you can easily solve this using the following steps.